Posted by Rio S.

During my first call center stint, I was a tech support agent for a couple of consumer electronics companies. For your entertainment (and mine), let me share a couple of my stories. Whether it’s funny or sad (or both) purely depends on how you look at them. Here goes.

Somebody calls and I run her through the routine questions. I ask for the model number of the unit:

Caller: Where can I find the model number on my refrigerator?
Me: But ma’am, Aiwa deals only in consumer electronics. We don’t have refrigerators.
Caller: But my refrigerator is an Aiwa.
Me: Are you sure ma’am? Check the refrigerator door and see if it says A-I-W-A, Aiwa.

The line promptly goes dead.

Now, I’d like to think that that was an honest mistake, but this second story just takes the cake. more…